WAEC discourages direct communication with school candidates. School candidates are expected to send their complaints to WAEC through their school principals, while private candidates contact WAEC directly.

To cater for the needs of candidates and propective candidates alike, WAEC has created the following channels for candidate interaction;

1. WAEC Konnect is a mini social media platform for recent WAEC candidates. Log on to https://waeckonnect.com
2. For up-to-date practise questions visit our elearning platform here; http://e-learning.waecnigeria.com

WAEC does not prepare candidates for its examinations by establishing secondary schools or tutorial centres, and no such institutions are affiliated to the Council.

WAEC provides feedback in the form of Chief Examiners' Report on candidates' perofrmance in the various papers for each examination diet, which helps schools and private candidates to prepare adequately for subsequent examinations. The Chief Examiners' Reports are avialable for sale at the Council's offices nationwide.

The Council usually advertises entry periods and entry procedures in national newspapers. In respect of the WASSCE for example, the Council conducts three exams each year; the first in February for private candidates, the second in May/June for school candidates and the third in November/December also for private candidates.

Registration for either School candidates' or the Private candidates' WASSCE is done online. The School candidate's exam is for candidates registered with a school and all entry formalities are undertaken by the schools presenting candidates.

In the case of the private candidates' examination, entry is on an individual basis. A prospective candidate purchases the entry scratch card which enables him/her to complete the entry form on the Council's registration website. A registered candidate subsequently prints out from the website the identification photo card, which contains vital information about the candidate's centre name, location, number and the subjects entered for. The examination timetable and subject syllabuses are also made available to prospective candidates on the website.

It is important to note that once the prescribed fee is paid to the accredited selling agent, a prospective candidate obtains two PINs, one for the online registration and the other for the online checking of results.

There are three categories of officials: supervisors, invigilators and inspectors. Supervisors are teachers nominated by the various State Ministries of Education. They are actually responsible for conducting the exams at the various centres. It is their responsibility to collect question papers from the custodian and return answer scripts to the custodian centres.

Invigilators are usually teaching staff nominated by their school principals to assist the supervisors at the centres, while inspectors are WAEC staff members who go from one centre to another when the examination is in progress.

WAEC examiners are mostly graduate teachers in secondary schools, and some lecturers in colleges of education, universities and polytechnics. A prospective examiner must be a graduate in the subject he is appointed to mark. In addition, he must have a minimum of two years of classroom teaching experience and must be recommended by the principal of the school in which he teaches.

Results are partially released due to queries arising from one or a combination of the following mistakes:

• Wrong transfer of examination numbers in one or more papers;
• Failure to shade examination numbers;
• Shading objective sheets with biro pens instead of pencil;
• Mistakes in entries leading to duplication of subjects.